14:15 Registration & Welcome Coffee 14:55 Up Your Service! Why Bother? It takes a NEW Mindset,Toolset and Culture. Explore, Agree, Deliver, Assure. Understand Perception Points and Value Dimensions Get Close to Your Customers Bounce Back when things go wrong. Launch A Service Guarantee. 16:30 Refreshments Book Signing 17:15 Up Your Service ! Insights Service is an Inside Job - The Heart of the Matter The Spirit of the Team - Listen to the Language Generating New Ideas - Positive Productive Partners Creating Service Culture - Personal and Proactive Setting the Pace, Leading the Race 18:30 Question and Answer Session With Ron * Indicated fields are mandatory. * Registration Type Delegate Fee - Dhs 725 per participant; Fees Include Refreshments &      Certificate of Attendance Group Rates - Dhs 650 per participant for 4 and above participants Your reservation is not confirmed until receipt of payment   * How many seats to reserve: * Company: * Contact Person: * Delegate 1:    Delegate 2:    Delegate 3:    Delegate 4:    Delegate 5:    Delegate 6: * Email: * Tel:     Fax:     P.O Box:     City: * I Will be paying by    Cash      Cheque      Credit Card     Card Type     Card No.     Card Expiry Month: 01 02 03 04 05 06 07 08 09 10 11 12 Year: 2003 2004 2005 2006   RIGHT SELECTION - EVENT MANAGEMENT Tel: +971 4 3527803 Fax: +971 4 3551067 Email: rightsel@emirates.net.ae © Copyright www.MiddleEastPostBox.com