Are you a 24x7 business?

The 7-Eleven store isn't the only place that's open all night.

This is your wake-up call. Welcome to the Twenty Four Hour Society. The night shift isn't just for power-plant operators and assembly-line workers anymore. It's also for software developers, Web producers, stockbrokers and customer-service reps. The sun never sets on knowledge work. The new economy is open for business, 24 hours a day, 7 days a week.

In a world that keeps running faster, the 24-hour day is a given. Staffing a 24-hour operation is a challenge, but if you are smart enough you can do it cost effectively. Unfortunately, most companies aren't very smart. They just add more people. That's the brute-force method for coping with the 24-hour society. Eventually, those people get run ragged, and they become less effective. Managing a nonstop work environment requires genuine effort and enormous discipline.

Working around the clock may help a company keep pace with the speed of the Internet and with the demands of the global marketplace. But it's at odds with the needs of the human body. There's no escaping this biological fact: The average adult needs 8 hours of sleep per night. During the week, however, the average adult gets less than 7 hours per night. The 24-hour society is also the sleep-deprived society.

In the new age, one has to work smarter, not necessarily harder. Incase you did not guess, artificial intelligence provides the answer. You can now imbed a smart robot in your site who will service clients in a humane way with human voice. The robot is fed with pre-emptive answers to FAQ's. Not only that, the robot will get smarter by the day by being fed answers to questions that it did not know the first time around. In quick time the intelligent robot will double up for several hundred call center operators at a fraction of the price.

Find all this heavy to digest? Simply click here and check it out anytime, for the intelligent robot is working across time zones, 24x7!

Sharad Agarwal
CEO, Cyber Gear LLC
Email: sharad@cyber-gear.com