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KNOWLEDGE is what makes you different
and customers today demand that you KNOW
more about THEIR NEEDS
Do you have the
Customer Interaction systems to cope?
Attend the MECC 2003 Jan 26/27 Conference and acquire the understanding and guidance you need to
- Dramatically boost customer satisfaction levels
- Expertly help customers to willingly buy more from you
- Significantly reduce transaction costs whilst improving
operational efficiencies
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All the knowledge,
guidance
& contacts
you need to advance
your call centre plans
Don't Miss MECC 2003!
Register Today To Enjoy Early Bird Discount & Other Bonuses
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The One-Stop Event For Customer-driven Business Enhancement
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Dynamic Customer-pleasing And Business-boosting Strategies & Tactics
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| Special, Performance-enhancing Programs For All Levels Of Call Centre Staff
(Including Agents & Senior Managers)
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A Tight "Technology-only-if-it- supports-the-Business-Case" Focus
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| Tools, Methods, Processes and Secrets For Call Centre/CRM Success
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| High Utility & Money-Saving Learning Aids - Program Notes, Guidelines, Checklists, Success Factors, Books, Demos, Magazine, etc
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Enjoy Fast-Return Benefits From The Region's
Most Useful Call Centre/CRM Conference
In Particular, You Can Learn How To
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| Get Your Call Centre Plans On The Right Track
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| Decide On Technology Options & Implementations Priorities
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| Turn Your Call Centre Into A Key Sales & Marketing Function
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| Build A Customer Care System That Manages Multiple Points of Contact
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| Realize CRM Goals By Converging Web, CRM, & Telecoms Technology In The Call Centre
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| Evolve The Role of The Call Centre As A Strategic-Business Asset.
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MECC 2003 - 5 Key Competition-busting Themes
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Strategy & Technology
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Education & Certification
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Outsourcing Options
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Integration & eCRM
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Automation & Self Service
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Click Here To Register For The MECC 2003 Conference
Click Here To Exhibit at MECC 2003
Click Here To Get Your Free MECC 2003 Exhibition Pass
Organised by :
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Supported by:
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Media Support :
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Early Bird Discount
Dec 25 Deadline
Earn a special "early bird" discount by submitting your registration by Dec 25. Combined with a multiple company registration, you could be saving over 20%!
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Register Today!
First 20 Registrations
Receive An
Additional Bonus :
The Brand New 400 Page
" Call Centre Technology
Demystified" Book
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MECC 2003 - The Region's Own And #1 Call Centre Show
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JAN 27 OPTION |
Big savings for your company by
learning how to evaluate and
develop outsourcing partnerships
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The Middle East Contact Centre
Outsourcing 2003 Conference (CCO'03)
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Vital Contract Formulating
& Business-Boosting Strategies
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Key Topics
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Why Choose Outsourcing? (Or Insourcing Or Cosourcing?)
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Developing The Outsourcing Business Case
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Selecting The Right Outsourcing Partner
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Structuring And Negotiating A Flexible, Win-Win Contract
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| Measuring And Managing The Outsourcer Relationship
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Click Here To Register For The CCO'03 Conference
Click Here To Exhibit At The Joint
CCO'03/MECC'03 Exhibition
Click Here For A Free MECC/CCO'03 Exhibition Pass
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