Providing great service to your customers is a continuing challenge. Providing great service to angry, unrealistic, or rambling customers is an exceptional challenge. Selling techniques - Dealing with Tough Customers gives you the techniques you need to efficiently and effectively solve problems for difficult customers.

Delegate Fee: Dhs. 1150

This two-day program is for anyone who wants to gain a better understanding of the numbers side of business. Learn the basic terminology of accounting and a description of how a firm's assets are valued within financial statements. Learn how to construct and interpret a set of financial statements. Also learn how to project financial performance into the future, and discuss issues in capital budgeting.

Delegate Fee: Dhs. 2150

Take charge - of the most important resource available: Time. Take control - drive your tasks and activities to achieve your goals and deliver results professionally and in your life. Time Management is much more than organizing your daily schedule. With "Time Management with Outlook" you have chosen a planning tool that enables you to manage your own development and get more out of your life.

Delegate Fee: Dhs. 1150

This program is one of a series of Achieving Results Programs that enables every individual to achieve improved business results. In this Program, participants will learn how to systematically solve problems and make the right decisions.

Delegate Fee: Dhs. 900